Summary: This Privacy Policy describes how p855 collects and processes your personal data when you use the p855 platform. By registering or using p855, you acknowledge that you have read and understood this policy. If you have questions, our support team is available 24/7 via live chat.
1 Introduction
p855 ("p855," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the p855 platform ("Platform"). This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by p855.
This Policy applies to all personal data collected through the p855 website, mobile platform, customer support channels, and any other services offered by p855. It should be read alongside the p855 Terms & Conditions, which govern your use of the Platform.
p855 processes personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as any other applicable data protection legislation. We are registered with the National Privacy Commission (NPC) of the Philippines as required by law.
By accessing or using the p855 Platform, you confirm that you have read, understood, and consent to the collection and processing of your personal data as described in this Policy. If you do not agree with this Policy, please do not use the p855 Platform.
2 Data Controller
For the purposes of the Data Privacy Act of 2012 and this Policy, p855 is the data controller responsible for your personal data. As data controller, p855 determines the purposes and means of processing your personal information collected through the Platform.
p855 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. If you have any questions about this Policy or wish to exercise your data subject rights, you may contact our DPO through the support channels described in Section 15 of this Policy.
Data Protection Officer: p855's DPO can be reached via our 24/7 live chat support or by email at
[email protected]. All data privacy inquiries are handled with strict confidentiality and responded to within five (5) business days.
3 Data We Collect
p855 collects the following categories of personal data from users of the Platform. We only collect data that is necessary, adequate, and not excessive in relation to the purposes for which it is processed.
| Category |
Examples |
Purpose |
| Identity Data |
Full legal name, date of birth, government-issued ID number, nationality |
Account registration, KYC verification, age verification (21+) |
| Contact Data |
Philippine mobile number, email address, residential address |
Account communication, transaction notifications, support |
| Financial Data |
GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history |
Processing deposits and withdrawals, fraud prevention, AML compliance |
| Technical Data |
IP address, device type, browser type, operating system, session data |
Platform security, fraud detection, service optimization |
| Usage Data |
Games played, bet amounts, session duration, login history, bonus usage |
Responsible gaming monitoring, personalization, regulatory reporting |
| Communications Data |
Live chat transcripts, support emails, feedback submissions |
Customer support, dispute resolution, service improvement |
| Marketing Preferences |
Opt-in/opt-out status, preferred communication channels, promotion history |
Sending relevant offers and updates (with your consent) |
Sensitive Personal Information: In certain circumstances, p855 may collect sensitive personal information as defined under the Data Privacy Act of 2012, such as government ID numbers required for KYC verification. This data is processed with the highest level of security and is used solely for identity verification and regulatory compliance purposes.
4 How We Collect Your Data
p855 collects personal data through the following means:
- Direct Interactions: Data you provide when registering a p855 account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
- Automated Technologies: Technical and usage data collected automatically when you access and interact with the p855 Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for more details on cookies.
- Third-Party Sources: Identity and financial verification data received from KYC service providers, payment processors (such as GCash and PayMaya), and fraud prevention partners, where necessary to verify your identity and comply with anti-money laundering (AML) regulations.
- Publicly Available Sources: In limited circumstances, p855 may supplement your data with information from publicly available sources, such as sanctions lists and politically exposed persons (PEP) databases, as required by AML compliance obligations.
5 How We Use Your Data
p855 uses your personal data for the following purposes:
- Account Management: To register and maintain your p855 account, verify your identity and age (21+ requirement), and manage your account settings and preferences.
- Service Delivery: To provide access to games, process bets, credit winnings, and deliver all features of the p855 Platform.
- Financial Transactions: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate financial records.
- Legal and Regulatory Compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations, the Data Privacy Act of 2012, and any other applicable Philippine laws and regulations.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other prohibited conduct on the Platform.
- Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and fulfill our duty of care to players.
- Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our live chat and email support channels.
- Marketing Communications: To send you relevant promotional offers, bonus notifications, and platform updates, where you have provided your consent to receive such communications. You may opt out at any time.
- Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the p855 Platform.
Marketing Opt-Out: p855 will only send you marketing communications where you have given your explicit consent. You can withdraw your consent and opt out of all marketing communications at any time by contacting our support team or using the unsubscribe link in any promotional message. Opting out will not affect your ability to use the p855 Platform.
6 Legal Basis for Processing
Under the Data Privacy Act of 2012, p855 must have a lawful basis for processing your personal data. The legal bases on which p855 relies are as follows:
- Contractual Necessity: Processing necessary to perform the contract between you and p855 — including account registration, game access, and financial transactions — is carried out on the basis of contractual necessity.
- Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AML obligations, and tax reporting, is carried out on the basis of legal obligation.
- Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement is based on p855's legitimate interests, provided these interests are not overridden by your rights and freedoms.
- Consent: Processing for marketing communications and non-essential cookies is carried out on the basis of your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
7 Data Sharing & Disclosure
p855 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
- Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
- Identity Verification Providers: Third-party KYC and identity verification service providers engaged to verify your identity and age in compliance with regulatory requirements.
- Fraud Prevention Partners: Service providers engaged to assist with fraud detection, AML screening, and sanctions list checking.
- Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where disclosure is required by law or regulatory obligation.
- Law Enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or other legal process.
- Technology Service Providers: Cloud hosting, data analytics, and platform infrastructure providers engaged to support the operation of the p855 Platform, subject to strict data processing agreements.
- Game Providers: Third-party game studios and software providers whose games are available on the p855 Platform, where sharing of limited technical data is necessary for game delivery and integrity monitoring.
International Transfers: In limited circumstances, your personal data may be transferred to and processed in countries outside the Philippines by our technology and game provider partners. Where such transfers occur, p855 ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and NPC guidelines.
8 Cookies & Tracking Technologies
p855 uses cookies and similar tracking technologies to enhance your experience on the Platform, ensure security, and analyze usage patterns. A cookie is a small text file placed on your device when you visit the p855 website.
p855 uses the following types of cookies:
- Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in to your p855 account and security cookies that protect against fraud. These cookies cannot be disabled.
- Functional Cookies: Used to remember your preferences, such as language settings and game display options, to provide a more personalized experience on p855.
- Analytics Cookies: Used to collect anonymized data about how users interact with the p855 Platform, helping us identify areas for improvement. These cookies are only set with your consent.
- Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of p855 marketing campaigns. These cookies are only set with your explicit consent.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the p855 Platform. For strictly necessary cookies, no consent is required as they are essential to the operation of the service.
9 Data Security
p855 implements robust technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
- 256-Bit SSL Encryption: All data transmitted between your device and the p855 Platform is encrypted using industry-standard 256-bit SSL/TLS protocols.
- Secure Data Storage: Personal data is stored on secure, access-controlled servers with restricted physical and logical access.
- Access Controls: Access to personal data within p855 is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
- Regular Security Audits: p855 conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in the Platform.
- Incident Response: p855 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, p855 will notify the National Privacy Commission (NPC) and affected users in accordance with the requirements of the Data Privacy Act of 2012.
Your Responsibility: While p855 takes every reasonable measure to protect your data, you also play an important role in keeping your account secure. Never share your p855 login credentials with anyone, use a strong and unique password, and contact our support team immediately if you suspect unauthorized access to your account.
10 Data Retention
p855 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
- Account Data: Retained for the duration of your active p855 account, plus a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and AML regulations.
- Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with the Anti-Money Laundering Act (AMLA) of the Philippines and its amendments.
- KYC and Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
- Customer Support Communications: Retained for up to three (3) years from the date of the interaction, for dispute resolution and service improvement purposes.
- Marketing Consent Records: Retained for the duration of your consent, plus a reasonable period thereafter to demonstrate compliance with consent requirements.
- Technical and Usage Data: Retained for up to two (2) years from collection, unless a longer retention period is required for security or fraud investigation purposes.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with p855's data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for analytical purposes, as it can no longer be used to identify you.
11 Your Data Subject Rights
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by p855. To exercise any of these rights, please contact our Data Protection Officer through the channels described in Section 15.
Right to AccessYou may request a copy of the personal data p855 holds about you and information about how it is processed.
Right to RectificationYou may request correction of any inaccurate or incomplete personal data p855 holds about you.
Right to ErasureYou may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Right to ObjectYou may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Right to Data PortabilityYou may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Right to RestrictionYou may request that p855 restrict the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
p855 will respond to all data subject rights requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.
Identity Verification: To protect your privacy and prevent unauthorized access to your data, p855 may require you to verify your identity before processing a data subject rights request. This is a standard security measure and does not affect your right to make such a request.
12 Children's Privacy
The p855 Platform is strictly intended for users who are 21 years of age or older, in accordance with PAGCOR regulations governing online gaming in the Philippines. p855 does not knowingly collect personal data from individuals under the age of 21.
If p855 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. All winnings associated with an underage account will be forfeited in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that your child has registered on the p855 Platform, please contact our support team immediately so that we can take appropriate action.
21+ Strictly Enforced: Age verification is a mandatory part of the p855 KYC process. We use identity verification technology and document checks to confirm that all registered players meet the minimum age requirement before they can deposit or play.
13 Third-Party Links
The p855 Platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the p855 Platform and does not cover the privacy practices of any third-party websites or services.
p855 is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the p855 Platform before providing any personal data to those services.
14 Changes to This Policy
p855 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, p855 will notify registered users via email or through a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the p855 Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how p855 protects your personal data. If you have any concerns about changes to this Policy, please contact our Data Protection Officer before continuing to use the Platform.
15 Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or the way p855 processes your personal data, please contact our Data Protection Officer through the following channels:
24/7 Live Chat: The fastest way to reach p855 is through the live chat feature available inside the Platform. Our support team is available around the clock and can escalate data privacy matters to the DPO immediately.
Email: [email protected]
Response Time: p855 aims to acknowledge all privacy-related inquiries within twenty-four (24) hours and to provide a full response within fifteen (15) business days.
If you are not satisfied with p855's response to your privacy complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available on the NPC's official website.
National Privacy Commission: The NPC is the independent body established under the Data Privacy Act of 2012 to administer and implement data privacy laws in the Philippines. Players who believe their data privacy rights have been violated may file a complaint directly with the NPC in accordance with its published complaint procedures.